Privacy policy

This policy covers the Rahal Club website and the enquiries you send through it. It is written to reflect Egyptian Personal Data Protection Law 151/2018.

When you fill in the membership form we collect the name you enter, the phone number you enter, your email address if you provide one, the governorate you select, and the consents you tick. Your phone number is the only field we genuinely need, because it is how a consultant calls you back.

To understand which adverts and pages actually bring people to us, we record the page you arrived on, the site or advert that referred you, the campaign parameters in the link you followed, your approximate device type and country, and your IP address at the moment you submit a form. We store this against a random visitor identifier, not against your name.

We set a first-party cookie holding a random visitor identifier so that a visit today and an enquiry next week can be recognised as the same journey. It is set by our server, contains no personal data, and lasts up to 400 days. A second short-lived cookie groups a single browsing session. Advertising platforms may set their own cookies through the tags described below.

We use Meta (Facebook and Instagram), TikTok and Google Analytics 4 to measure which campaigns lead to enquiries. When you submit the form we tell these platforms that a conversion happened, along with the campaign identifiers from your visit. We do not send them your name, phone number, email or address.

Your enquiry is visible to Rahal Club staff who handle sales and customer service. We share details with hotels, airlines, transport companies and visa services only where doing so is necessary to arrange the trip you asked for. We also use service providers for hosting, email and messaging, who process data on our instructions. We do not sell your data.

Enquiries are kept while we are dealing with them, and afterwards for as long as we may need them for our records and for legal or tax obligations. Attribution and analytics records are kept for a shorter period, sufficient for campaign reporting. Exact retention periods are being finalised as part of the legal review of this document.

You can ask us what data we hold about you, ask us to correct it, ask us to delete it, withdraw your consent to marketing messages at any time, and object to how we use it. Withdrawing marketing consent does not affect a trip already being arranged. Contact us using the details below and we will respond.

The membership form is not intended for anyone under 18. If you believe a child has sent us their details, contact us and we will remove them.

If we change this policy we will update the date at the top. Material changes will be highlighted on the site.

For anything in this policy, or to exercise any of the rights above, reach us at:

• reservation@rahalclub.com
• 010 333 456 88
• Building C2, Compound Ashgar Darna, Zahraa El Maadi, Apartment 96 — Cairo, Egypt